FAQ

• The party package encompasses a fun-filled 120 minutes use of Minitown's facility. This includes all play area, exclusive use of your booked party room and carefully designed party menu for you and your friends. 

• If, on the day of the party, your guests exceed the number included in the package you purchased, you will be charged an additional fee.

• Any child in attendance that is above 12 months old is counted as a party guest.

• Absolutely. Any child can attend a Minitown party regardless of age providing s/he plays safely. Please note that we reserve the right to ask any child playing unsafely (in our sole discretion) to discontinue play.

• Children are not allowed to be drop off at Minitown. Parents are required to supervise their children at all times. 

• You will need to confirm the details of your party ten days prior to the event. If, in the last week before the party, you suspect that your party will exceed the number of children your package provides, please call as soon as possible so that we may adjust the food portion and your charges accordingly. There is an additional charge for each additional child and adult over the maximum that your party package provides. Please contact us to learn more.

• Adults must wear socks in minitown. (We have them for sale if they forget.)

• Children must wear grip socks for safety reason. 

• Parents/guardians must complete and sign a waiver form for their child(ren) in order to enter Minitown. We will refuse admittance to those that do not.

• Please do not bring or wear anything with glitter.

• Please plan to arrive 5 minutes before the party start-time so no one misses the fun!

• Please depart from the facility within 15 minutes of the scheduled end time so that the staff may clean up and/or prepare for the next party.

• Minitown may be hosting a party before yours, so please arrive 10 minutes before the start of your party. In the event that you arrive late for your party, it will still end at the scheduled time.

• Minitown may be hosting a party after yours, so please ensure that your party departs from the facility within 15 minutes of the scheduled end time so that the staff may clean up and/or prepare for the next party.

• You may bring candles for your cake, your camera, and any themed party goods. We provide: a candle lighter, plates, napkins, utensils, and invitations. 

We’re so glad you asked! First of all, you’re here to relax and get goofy with the kids, so let our fantastic party officers take care of directing all the fun, setting up and cleaning it all up! However, we do ask that you please adhere to the following rules so that we can keep our facility clean and sanitary:

• Please wipe faces and hands free of food before leaving the party room.

• Please do not bring any food or drink in Minitown.

• Please do not attend if you are visibly ill (coughs, colds, runny noses).

• Many parents ask us about our policy on tipping. Tips are welcomed if the birthday party exceeds your expectations. Tips are accepted in cash or on your credit card

• Reservations are non-refundable. 

• If the facility is closed for inclement weather, the payment will be applied toward another available party date.

• Minitown is more fun than an ice cream cone on a hot summer day, more fun than going to the park and WAY more fun than running errands with mom (yuck!). Imagine your dream place. Does it have soft floors and allow you play freely? Does it have many shops and super cool claw machines? Now imagine a big party there with ALL your friends. Are you running around like crazy, playing cool games like freeze dance, having an indoor snowball fight and dancing your tushies off? Oh, and are you the star? Do you get to wear a crown and eat cake? Yeah, that’s pretty fun, huh? That’s Minitown.

• We know, we know. A party at Minitown is just about the most fun you can have, but trust us, you’ll play so hard, you’ll definitely want to go home and sleep for a while afterwards! But remember, Minitown has a so many to play that you can come to during the week and once the grown ups sign up with our membership, you’ll get to come anytime (which is a lot like a birthday party, without the cake and presents, of course). So, talk to your parents about signing you up! We’d love to have you back at Minitown!

• Minitown's party room and playspace are party ready! While you’re welcome to bring decorations that may be placed on the cake and/or guest tables, our policy is that any hanging decorations may only be placed by our team on the space provided. This is to protect our walls from any damage due to tape, pins, etc.

• There is a fee for each child attending over the number included in the package.

• You are only required to bring the cake (or cupcakes), candles, and your camera to capture the magical moments. We provide the plates, napkins, and utensils for serving the food. We also offer invitations if desired.

• While Minitown party room and playspace are party-ready, you can bring decorations for the cake and guest tables. However, any hanging decorations must be placed by our team to prevent wall damage. Absolutely no adhesives or pushpins can be used to hang party decorations.

• Unfortunately we're unable to extend party time, but you can purchase another play pass to continue your fun in Minitown. 

• Safety is our priority! We ensure a safe environment where kids can play freely. Each child must have a parent/ guardian accompany and sign a waiver to enter. Adults must wear socks in Minitown (available for purchase if forgotten). Children must wear grip socks at all times.

• Reservations are non-refundable, but a re-booking for another date is possible with a fee of $100. Subject to availability.